Day-to-Day Support

Your broker shouldn’t stop at obtaining competitive quotes for coverage and handling claims issues—you should expect more. Midsouth Benefits goes above and beyond, providing quality service throughout the year, not just to you and your Human Resources staff but to the employees as well.

We have the experience and capability to provide you with customized employee communication materials, access to HR educational resources and tools, professional seminars and webinars for management and employees, as well as detailed claims data analysis and plan design recommendations. We have all the tools necessary to make your benefits goals a reality.

The needs of each client will vary, but our commitment to providing the necessary day-to-day support will always be the same. Our day-to-day support services include, but are not limited to, the following:

  • Assistance with claim problems, billing issues, policy interpretations, and other carrier issues
  • Provide billing/premium reconciliation services if required
  • Monitoring of the carrier/vendor services, including coordination of meetings to review carrier/vendor performance on a desired scheduled basis
  • Maintaining of complete and up-to-date policy digest of plan designs, contracts, contract amendments, etc.
  • Provide training to HR Staff as needed on various HR topics, including compliance with HIPAA and ACA
  • Provide periodic bulletins addressing legislative issues, best practices, trends, hot topics, etc.
  • Development of new hire enrollment package and open enrollment material, ensuring that all required communication is provided
  • Assisting with or processing the member online or paper enrollments
  • Assisting with new hire orientation meetings and annual open enrollment meetings
  • Answering any enrollment, network or benefit questions from the HR staff and employees or their family members

For more information about our company, or how our services can benefit you, please contact us by email, or at 770.579.7099.


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4994 Lower Roswell Road, Suite 5 Marietta, GA 30068